Patient Guide

Patient Privacy, Rights and Responsibilities

Premier Physician Network (PPN) wants you to be aware of your privacy, rights and responsibilities as a patient.

Patient Rights and Responsibilities

Premier Physician Network (PPN) wants you to be aware of your privacy, rights and responsibilities as a patient.

Premier Physician Network

Statement of Patient Rights and Responsibilities

You Have the Right:

  • Not to be denied participation in treatment services based on race, color, creed, sex, sexual orientation, national origin, handicap, religion or age.
  • To reasonably expect, from staff members responsible for your care and welfare, complete and current information concerning your condition.
  • To know by name and specialty, if any, the staff members responsible for your care.
  • To reasonable consideration of your privacy and individuality, and to be treated with respect and full recognition of your dignity, individually and reasonable cultural needs.
  • To respectfulness and privacy as it relates to your treatment program.
  • To expect reasonable safety related to the facility’s practices and environment.
  • To expect reasonable continuity of care, which includes when services and staff are available.
  • To be reasonably informed, before or during your visit, of services available and/or related charges.
  • To be given the opportunity to participate in planning your treatment program.
  • To confidentiality.
  • To request a consultation or second opinion at your expense.
  • To have your rights explained to you in a language you understand.
  • To have an advance directive (living will, health care proxy or durable power of attorney for health care).

You Have the Responsibility:

  • To be honest about matters that relate to you as a patient.
  • To attempt to understand your medical condition/s and ask for help when you do not.
  • To know the staff who are caring for you.
  • To report changes in your condition to those responsible for your care and welfare.
  • To be considerate and respectful of the rights of fellow patients and staff.
  • To honor the confidentiality and privacy of other patients.
  • To notify the administrator/manager of this center if you feel your rights are being violated.
  • To assure that the financial obligations of your health care are fulfilled as promptly as possible.
  • To follow this facility’s rules and regulations affecting your care and conduct.

For any concerns about your care, please contact the office manager of the Premier Physician Network practice where you received care.

Potential Conflicts of Rights

In disputes regarding the rights or treatment of a neonate, child or adolescent patient and the rights of their parents and/or guardians, the facility shall consult with the appropriate County Child Protective Service Agency to ensure that the minor’s rights are protected.

Patient Privacy

Premier Physician Network Notice of Privacy Practices

This notice describes how your protected health information may be used and disclosed and how you can get access to this information.  Please review it carefully.

The terms of this Notice of Privacy Practices apply to Premier Physician Network (PPN) operating as a clinically integrated health care network composed of Physicians and Advanced Practice Providers (APP’s), specialty and primary care practices, and other licensed professionals seeing and treating patients at these sites. A complete listing of our service locations is available upon request.  The members of this clinically integrated health care network will share protected health information of our patients as necessary to carry out treatment, payment, and health care operations as permitted by law. 

We are required by law to maintain the privacy of our patients’ protected health information and to provide patients with notice of our legal duties and privacy practices with respect to protected health information.  We are required to abide by the terms of this Notice so long as it remains in effect.  We reserve the right to change the terms of this Notice of Privacy Practices as necessary and to make the new Notice effective for all protected health information maintained by us.  You may receive a copy of any revised notices at the Registration Desk.

Uses and Disclosures of Your Protected Health Information

Your Authorization: Except as outlined below, we will not use or disclose your protected health information for any purpose unless you have signed a form authorizing the use or disclosure.  You have the right to revoke that authorization in writing unless we have taken any action in reliance on the authorization.  There are certain uses and disclosures of your protected health information for which we will always obtain a prior authorization, and these include:

  • Marketing communications, unless the communication is made directly to you in person, is simply a promotional gift of nominal value, is a prescription refill reminder, general health or wellness information, or a communication about health-related products or services that we offer or that are directly related to your treatment;
  • Most sales of your protected health information unless for treatment or payment purposes or as required by law; and
  • Psychotherapy notes unless otherwise permitted or required by law.

Uses and Disclosures for Treatment: We will use and disclose your protected health information as necessary for your treatment. For instance, doctors and nurses and other professionals involved in your care will use information in your medical record and information that you provide about your symptoms and reactions to plan a course of treatment for you that may include procedures, medications, test, etc.  We may also release your protected health information to another health care facility or professional who is not affiliated with our organization but who is or will be providing treatment to you.  For instance, if, after you leave the office, you are going to the hospital, we may release your protected health information to that home health care agency so that a plan of care can be prepared for you.

Uses and Disclosures for Payment: We will use and disclose your protected health information as necessary for the payment of those health professionals and facilities that have treated you or provided services to you.  For instance, we may forward information regarding your medical procedures and treatment to your insurance company to arrange a payment for the services provided to you or we may use your information to prepare a bill to send to you or to the person responsible for payment of your bill.

Uses and Disclosures for Health Care Operations: We will use and disclose your protected health information as necessary, and as permitted by law, for our healthcare operations which include clinical improvement, professional peer review, business management, accreditation and licensing, etc.  For instance, we may use and disclose your protected health information for purposes of improving the clinical treatment and care of our patients.  We may also disclose your protected health information to another health care facility, health care professional, or health plan for such things as quality assurance and case management but only if that facility, professional, or plan also has or had a patient relationship with you.

Health Information Exchange: We may participate in health information exchanges (HIEs) to facilitate the secure exchange of your electronic health information between and among other health care providers, health plans, and health care clearinghouses that participate in the HIE.  In order to provide better treatment and coordination of your health care, we may share and receive your health information for treatment, payment, or other health care operations.  Your participation in the HIE is voluntary, and your ability to obtain treatment will not be affected if you choose not to participate.  You may opt-out at any time by notifying the Health Information Management/Medical Records Department.  However, your choice to opt-out does not affect health information that was disclosed through an HIE prior to the time that you opted out.

Family and Friends Involved in Your Care: With your approval, from time to time we may disclose your protected health information to designated family, friends, and others who are involved in your care, or are involved in payment for your care, in order to facilitate that person’s involvement in caring for you or in paying for your care.  If you are unavailable, incapacitated, or facing an emergency medical situation, and we determine that a limited disclosure may be in your best interest, we may share limited protected health information with such individuals without your approval.  We may also disclose limited protected health information to a public or private entity that is authorized to assist in disaster relief efforts in order for that entity to locate a family member or other persons that may be involved in some aspect of caring for you.

Business Associates: Certain aspects and components of our services are performed through contracts with outside persons or organizations, such as auditing, accreditation, legal services, etc.  At times, it may be necessary for us to provide certain protected health information to one or more of these outside persons or organizations who assist us with our health care operations.  In all cases, we require these business associates to appropriately safeguard the privacy of your information. 

Appointments and Services: We may contact you to provide appointment reminders or test results.  You have the right to request, and we will accommodate reasonable requests, to receive communications regarding your protected health information from us by alternative means or at alternative locations.  For instance, if you would prefer that appointment reminders not be left on voice mail or sent to a particular address, we will accommodate all reasonable requests.  You may request such confidential communication in writing by sending your request to the physician practice where you receive care.

Health Products and Services: We may use your protected health information from time to time to communicate with you about health products and services necessary for your treatment, to advise you of new products and services we offer, and to provide general health and wellness information.

Research: In limited circumstances, we may use and disclose your protected health information for research purposes.  For example, a research organization may wish to compare outcomes of all patients that received a particular drug and will need to review a series of medical records.  In all cases where your specific authorization is not obtained, your privacy will be protected by strict confidentiality requirements applied by an Institutional Review Board which oversees the research or by representations of the researchers that limit their use and disclosure of patient information.

Confidentiality of Alcohol and Drug Abuse Patient Records: The confidentiality of alcohol and drug abuse patient records maintained by this facility is protected by federal law and regulations.  Generally, the facility may not say to a person outside the program that you attend a drug or alcohol program or disclose any information identifying you as an alcohol or drug abuser unless: (1) you consent in writing; (2) the disclosure is allowed by a court order; or (3) the disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit, or program evaluation.  Federal law and regulations do not protect information about a crime committed by you either at our facility or against any person who works for the facility or about any threat to commit such a crime.  Federal laws and regulations do not protect any information about suspected child abuse or neglect from being reported under State law to appropriate State or local authorities.  

Other Uses and Disclosures: We are permitted or required by law to make certain other uses and disclosures of your protected health information without your consent or authorization.  We may release your protected health information:

  • For any purposes required by law;
  • For public health activities, such as required reporting of disease, injury, and birth and death, and for required public health investigations;
  • As required by law if we suspect child abuse or neglect; we may also release your protected health information as required by law if we believe you to be a victim of abuse, neglect, or domestic violence;
  • To a student’s school, but only if parents or guardians (or the student if not a minor) agree either orally or in writing;
  • To the Food and Drug Administration if necessary to report adverse events, product defects, or to participate in product recalls;
  • To your employer when we have provided health care to you at the request of your employer to determine workplace-related illness or injury; in most cases you will receive notice that information is disclosed to your employer;
  • If required by law to a government oversight agency conducting audits, investigations, or civil or criminal proceedings;
  • If required to do so by subpoena or discovery request; in most cases you will have notice of such release;
  • To law enforcement officials as required by law to report wounds, injuries, and crimes;
  • To coroners and/or funeral directors consistent with law;
  • If necessary to arrange for an organ or tissue donation from you or a transplant for you;
  • If, in limited instances, we suspect a serious threat to health and safety;
  • As required by armed forces services if you are a member of the military; we may also release your protected health information if necessary for national security or intelligence activities; and
  • To workers’ compensation agencies if necessary for your workers’ compensation benefit determination.

Ohio law requires that we obtain a consent from you in many instances before disclosing the performance or results of an HIV test or diagnoses of AIDS or an AIDS-related condition, before disclosing information about drug or alcohol treatment you have received in a drug or alcohol treatment program, and before disclosing information about mental health services you may have received.  For full information on when such consents may be necessary, you can contact the Privacy Office, 110 N. Main Street, Suite 930, Dayton, Ohio 45402. 

Rights That You Have

Access to Your Protected Health Information: You have the right to copy and/or inspect much of the protected health information that we retain on your behalf.  All requests for access must be made in writing and signed by you or your representative.  We will charge you per page if you request a copy of the information.  We will also charge for the postage if you request a mailed copy and will charge for preparing a summary of the requested information if you request such summary.  You may obtain an Authorization for Release of Medical Information/Patient Access Form from the physician practice.

You have the right to obtain an electronic copy of your health information that exists in an electronic format, and you may direct that the copy be transmitted directly to an entity or person designated by you, provided that any such designation is clear, conspicuous, and specific with complete name and mailing address or other identifying information.  We will charge you a fee for our labor and supplies in preparing your copy of the electronic health information.

Amendments to Your Protected Health Information: You have the right to request in writing that protected health information we maintain about you be amended or corrected.  We are not obligated to make all requested amendments but will give each request careful consideration.  In order to be considered by us, all amendment requests must be submitted using an Amendment Request Form signed by you or your representative.  This form is available from your physician practice.  If any amendment or correction you request is made by us, we may also notify others who work with us and have copies of the uncorrected record if we believe that such notification is necessary.

Accounting of Disclosures of Your Protected Health Information: You have the right to receive an accounting of certain disclosures by us of your protected health information for six years prior to the date of your request.  Requests must be made in writing and signed by you or your representative.  Submit your request to your physician practice.  The first accounting in any 12-month period is free.  You will be charged a fee for each subsequent accounting you request within the same 12-month period.

Restrictions on Use and Disclosure of Your Protected Health Information: You have the right to request, in writing, restrictions on certain of our uses and disclosures of your protected health information for treatment, payment, or health care operations.  Please send your restrictions request to your physician practice.  We are not required to agree to your restriction request but will attempt to accommodate reasonable requests when appropriate.  We retain the right to terminate an agreed-to restriction if we believe such termination is appropriate.  In the event of a termination by us, we will notify you of such termination.  You also have the right to terminate, in writing, any agreed-to restriction by sending such notice to your physician practice.   We will honor any request to restrict disclosures to your health plan if the information to be disclosed pertains solely to a health care item or service for which the practice has been paid in full.

Breach Notification: In the unlikely event that there is a breach or unauthorized release of your protected health information, you will receive notice and information on steps you may take to protect yourself from harm.

Complaints: If you believe your privacy rights have been violated, you can file a complaint, in writing, with the Privacy Office, Premier Health, 110 N. Main Street, Suite 930, Dayton, Ohio 45402.  You may also file a complaint, in writing, within 180 days of a violation of your rights with the Office for Civil Rights, U.S. Department of Health and Human Services, 233 N. Michigan Ave., Suite 240, Chicago, IL 60601.  There will be no retaliation for filing a complaint.

For Further Information 

If you have questions or need further assistance regarding this Notice, you may contact the Privacy Office at 110 N. Main Street, Suite 930, Dayton, Ohio 45402 or

As a patient, you have the right to obtain a paper copy of this Notice of Privacy Practices, even if you have requested such copy by e-mail or other electronic means.

Effective Date

This Notice of Privacy Practices is effective January 10, 2019